Ninja Van Review – 60% not satisfied

WORST DELIVERY SERVICE EVER.

I created an order and the driver didn’t even come to collect the parcel for a week. Made a call to find out the issue and they said that we were not in the office during that time (4.50 p.m.) and called us but nobody picked up. But during that day and time, all the staff were in the office and we didn’t receive any calls from them. And gave the empty promise that would come the next day to collect the parcel, but in the end, nothing was there.

Kenapa courier ninja van biadap eh ?

Extremely don’t use this ninja van courier service. Their delivery man sent my item to the wrong house and man even though the address written is correct. Didn’t inform me through phone. I just got informed through email saying item just delivered but not at my home address! Can’t call ninja van at all because no phone number available so I contacted through email only.

STRONGLY I RECOMMAND DONT CHOOSE NINJA VAN.

i am in KL and Seller also in KL. So i have ordered the item via the Lazada to receive the parcel within 1-2 days. But Ninja Van redirect the parcel to Negri Sembilan state instead of dispatching to the nearest Ninja van distribution center of my address in KL. Really utter worst service and faced this is in 2nd time. Usually other Courier service is delivered the parcel within 1-2 days.. now i am waiting on 4th Days and need another 2-3 days as Total 7 days. OMG.. 🙁

Some Rider is good I always get a,good And undstand but just first time I get Rider very rude talk realy make me feel like a rubbish to arrogant people delivery item his job what’s please make sure all ninja van Good attitude

Do not use this courier… seriously the worst service ever. The person who was supposed to deliver my parcel is being rude when i ask them to deliver it to my house. The same address where the parcel should be delivered, ridiculous.

selalu tak puashati klu beli barang guna servis delivery ninja van. barang tak pernah hantar ke depan pintu, asyik tinggal kat post box. penat nak turun naik ambil barang kat post box bawah, padahal kita ada kat rumah bila dia hantar barang tapi deliver tu tak nak atas so drop barang kita kat post box.. klu sekali dua bolehlah diterima tapi klu dah selalu camni, ko rasa 😠😡

WORST DELIVERY COMPANY EVER

The Ninja-scammer drivers never attempt to make delivery if they’re running late, and will just fail delivery and “return to sender”.

Read the other reviews here, on Google and Trustpilot. Using Ninja Van is like gambling with your parcels. You don’t know if it will be delivered, when or if it will be damaged or disappeared. I refuse to shop or do business with ANY COMPANY that uses Ninja Van. They’re a joke delivery operation.

They’ll mark your delivery as “rejected” or “receiver not at home” and NOT EVEN ATTEMPT to deliver your parcel and RETURN TO SENDER immediately with no attempt to deliver (but parcels are never returned to sender, they just go missing/disappear).

Of 5 deliveries, I’ve only ever had ONE delivered (and late… after making a complaint by telephone to their HO).

My last parcel was meant to be delivered yesterday. Nothing. I’m at home all day today and just got update at 9:30pm that my delivery failed because I AM NOT AT HOME! *****I’VE BEEN HOME ALL 2 DAYS!*****

Ninja Scammers didn’t bother calling me or even bother to turn up before failing delivery and “returning to sender” (btw, parcels “returned to sender”, usually just disappeared).

And this has happened with 2 other deliveries.

Otherwise, your parcel will be held at their depot for sorting FOR WEEKS (until it disappears or delivery fail). 2+ weeks for delivery within Klang Valley? Joking right?

With another delivery, they said they couldn’t deliver, as driver couldn’t contact me by mobile phone. I had several emails where I had informed them previously of my CORRECT mobile phone number. The number they had in their system was STILL WRONG (even after I emailed and telephoned them my correct contact number several times before and after).

Delivery got failed and returned (as usual). Driver doesn’t even bother to call mobile anyway, usually.

This SCAM COMPANY just looks for any excuse to NOT deliver, so they can STEAL your parcels. What a scam operation.

READ THE OTHER REVIEWS. This is happening ALOT to MANY OF THEIR CUSTOMERS.

AVOID THESE JOKERS AT ALL COST.

log created on 02/06/2022,

item picked up by ninjavan 03/06,

parcel being processed and distributed accordingly for shipment before due date on 09/06,

unfortunately parcel always out for delivery since 08/06, 09/06, 10/06, 11/06, 12/06, 15/06 & 16/06 but never once delivered,

worse of all, driver said vehicle broke down on 16/06 & not able to deliver, stated that 17/06 they will deliver. to my surprise driver updated with shopee that recipient not at home & unable to deliver. totally unacceptable!

write in to ninjavan customer service on 17/06, they only apologise & state that the delivery will be made on 18/06/2022.

at the time of writing this undesirable experience for all to acknowledge how INCOMPETENCE, IRRESPONSIBLE & OBSOLETE NINJAVAN MALAYSIA is, my parcel has yet to be arranged for ship out as promised (18/06/2022 3:30pm)

imagine how frustrating a simple shipping advice from klang to kepong, requires more than 14 days & yet parcel is no where to be seen.

please do yourself a favour & vanish like a how ninja should