Pos laju Review – 80% not satisfied

Terrible service. My parcel is urgent, it got stuck at custom. Fine, I did check with their bot for custom clearance doc after arrival, it says within 2 days I can get the doc. 2 days pass still havent get, have to chase their CS for the doc then 3rd day only got it. And then still waiting for 1 week parcel yet to come. Today Saturday I check their office should be open today, but my parcel has been stuck at sorting since yesterday afternoon! Dissapointed.

Worst courier service in Malaysia i have ever seen.

saya tunggu brg seminggu lebih and tracking number pun tak berkesan. First ckp delivered soon tapi tiba2 ckp parcel dkt sabah sptutnya deliver to sarawak. then sampai skrg takde update lgi dri tracking tu

The staff at the counter was so rude , and no proper language 🤬 treat me like child .

Worst courier service ever, International couriers don’t make too much hassle, but pos laju services is becoming more worse.

Such a bad service I ever seen in my life…Send the parcel to my guard house but didn’t call to inform me…puihhh service teruk

zero star for you.

they said ‘delivery attempt failed coz no one at home’. its a lie coz everyone was home, but no postman came. nobody rang the doorbell. we were all in the living room the entire day.

calls to help centre and AskPos didnt help at all. nobody to assist u, repeatedly tell u the same thing – failed attempt, will deliver tomoro. stupid. if u are gonna tell me what i can ownself see at the tracking , i dont have to call u guys la right????

Poslaju never improves. sooo many people complained about the same thing yet the same thing happens over and over again

please buck up la. sucks max.

i have 2 parcels that are missing there. My friend also. It was a nightmare to use poslaju to pos in sarawak. our parcel got torn and not in good condition when she receive.

I have been complaining about how bad Poslaju delivers service, and how hopeless this company is.

But to be fair, my last 2 European parcels recently in Mar/Apr/2022 were delivered to PMIH, clearance was fast and Poslaju was delivered to my house the next morning. I hope Poslaju can keep up the good work for all the customer parcels handled by them in this efficient manner.

Poslaju delivery through shopee was a nightmare. On 24th Jan 2022 I got recipient not recognised by occupants, then later in the day it was marked as delivered.

But then i received an email from poslaju stating they DID NOT DELIVER and would make another attempt on 28th Jan 2022. Of course, that date has come and gone without any delivery.

The most ridiculous thing is, i live in a condo with a guardhouse which accepts parcels for all the residents. Which leads me to believe that there wasn’t even a real attempt made to deliver the parcel.