J&T Express Review – 40% not satisfied

0/5. Packages mysteriously go missing. Drivers often dump my packages torn on the road side. Website chatbot “AI” responds with a link to FAQ to any and all enquiries. No live agents. Doesn’t accept reviews on their chatbot also. Phone lines are long automated messages until they hang up on you.

Owners and management are a bunch of leeches just thinking of their stock price.

Excellent service. Fast delivery and very accommodating. Thank you.

Jnt buat hal, benda parcel urgent nak guna bleh plak main²… Kat situ da tulis urgent… Sedangkan seller da drop parcel sebelum pkl 6pm lagi, lepas tu kenapa perlu simpan parcel dekat wherehouse smpai 2 hari, nak buat pekasam ke parcel org tu… Sepatutnya hari nie seller hntr, esk atau lusa tu smpai da parcel tu nie smpai pegang parcel customer 5hari, benda dari kl-kelantan je pom… Mmg teruk lah services, kami byr services anda bkn free… Klau thu mcm nie aq xsuruh seller pos pakai jnt… Smpai aq plak kena mrah dekat customer buat kerja lmbt, bila pergi ambik sendiri parcel dekat jnt lepas tu ckp parcel tu ad dlm kereta da, tgh otw nak pegi hntr, tggu² 4jam bru smpai parcel, lepas tu budak yg hntr tu marah² dekat aq cepat push dye… wtf…

my parcels still stuck at the same place till now and it has been 4 days! and still now my receiver didn’t get the parcel! jnt sucks

jnt sucks! i hope that none of my family members work as jnt workers cus it’s membawa sial

5 Sept I posted out my parcel worth off rm421 ..10 Sept received call from my friend shipment not received.i posted my shipment from j&t farlim penang..reason they give shipment at gateway..3 times I follow up ask for 48 hrs finally I got feed up report to police ..then agree to refund ask for many prof I also send finally claim they can give rm100 ..I don’t understand my coast actually rm390 this rm100 what I can do. extremely bad service and with nonsense policy …if this continues like this J&t very irresponsible towards customer. So scary with this kind off service …

Maybe i am spoiled with efficient courier services in Dubai, London, Amsterdam and NY as i have never ever seen a courier service in my life that has as a standard SOP 5 working days delivery service. Maybe Zeng and Lo running the company can get out of their office and have a look of whats actually happening on the work floor? No tel pick ups, slow to no replies. I see more then 50% of customers is unhappy with quality of service and this is structural. No reason for Lo and Zeng to do something about it? Claiming they are the first company using AI? Which AI ? Maybe Chen as a very successful entrepreneur can shake things a bit up? Its a joke , 5 working days from when its in the last mile facility. I work with Amazon last miles, UPS and DHL maybe an idea to ask them how to run a company.

Jnt kimak nmbor satu pon takle pakai call tak dpat..barang tunggu x bergerak memang kimak nye jnt x jaga customer

jnt buang rosak seller parcel x nak tanggung, cakap banyak lepas x nak refund kpd seller jek

TERUK GILAA