J&T Express Review – 40% not satisfied

rubbish company and stupid shopy or lazade to use this as their delivery agent.

fuc k them as no doing their job. late and poor delivery.

shame on this business company..

sh it.

Useless courier company. I am not sure how lazada can take them as delivery partner with such poor record. Bought stuff from Perak, but this courier send my stuff down south when my address is at northern region. After that there is no more movement. People are saying this is a scam by declaring lost or marked as delivered but items didn’t receive by buyer.

Konon no outline 24hours..call beria satu pun tanak angkat..tak bagi kerjasama langsung!!!!! Bnde urgent..out of delivery sampai 5hari..

j&t ni hq diorang mmg mati ke apa eh , call haram langsung nak angkat lepstu , j&t sriyacob jb ni hold barang orang lama nak mampos tolong la buat kerja tu bebetul , makn gaji buta ke apa fck

J&T Express is not at all Express service! Worst service I have ever received from any courier company. Shipment got delayed for more than 2 weeks and I cannot even reach anyone from their malaysia office. The numbers that they show to contact, the website, their live chat are all useless. Nobody will pick up to answer or attend to you.

I had to beg to release my parcel that was stuck with them. Moreover I have to pay double the tax amount to receive my items. Cheat your money with their nonsense SOA.

DON’T USE J&T at all! If you still prefer use at your own risk. TERRIBLE DELIVERY SERVICE AND VERY DISAPPOINTING CUSTOMER SERVICE.

Very very slow. Shopee Xpress is much better. Don’t know why Shopee still using them. Shopee customers should be able to insist choice of couriers

Why this trash company still operating?.. Always receive damage parcel…

Totally agree, JnT is the worst courier in Malaysia, not deserving a single star. You can call every single number they have in their website, you can only go so far as selecting your preferred language. After that, they play the lovely tune “Sound of Silence”. So appropriate a tune describing JnT, because nobody comes on the line to help you. What further pissed me off is when the Ipoh Gdn branch told me to go and pick it up myself from Menglembu branch because the document hasn’t reached my destination. Horrible thing to tell a customer. Totally unprofessional.

2 parcel saya dari seller yang sama kedua duanya hilang guna servis j&t ni.. setiap tahun sure bermasalah klau time begini..courier servis lain elok je sampai barang kat tangan customer. Boleh pulak dia peram barang kita dari 9/4 sampai 19/4 at last boleh pulak notef cakap dah delivered..tiap2 tahun time perayaan bermasalah servis courier ni

The customer service hotline was bloody slow. Phone ring for 5 minutes before telling me they cannot reach, line is busy

I work for customer service by the way, complains from buyers about JnT being slow happens on a DAILY basis.

Rating for service, if can I give between ZERO to NEGATIVE INFINITY